CUSTOMER SERVICES

You can use the following payment methods for your orders:
Visa, Mastercard, Mada, Cash on delivery, and Tabby.

We value our customers' financial data security. This is why we use various methods to guarantee the security of all your payments.

We use SSL (Secure Socket Layer) technology to secure all transactions carried out on our website. This protocol encrypts your personal data, rendering it unexploitable.

We have also deployed 3-D Secure authentication, allowing us to verify your identity when making online purchases by credit card.

ADD A CARD
1. You can add a card when confirming an order. At checkout, click the "Remember this card for my next purchase" box.
2. You can also add a card via your client account, in the "Payment methods" section. Click on the "Add a card" button, fill in your card information, and click on the "Confirm" button.

MODIFY A CARD
To modify a card, follow these steps:
1. Go to your client account, under "Payment methods."
2. Select the card you would like to modify.
3. Make your changes and click on "Confirm."

DELETE A CARD
To remove a card, follow these steps:
1. Go to your client account, under "Payment methods."
2. Select a card and click on the "Delete" button. A confirmation pop-up window will open.
3. To confirm the card deletion, click on the "Confirm" button. The card will then automatically be removed from your list.

You can add, update or delete any address via your "My account" page, in the "My addresses" section.

ADD AN ADDRESS
If you want to add an address, follow these steps:
1. Click on "Add an address" at the bottom of the page.
2. Fill in your information and confirm.

MODIFY AN ADDRESS
If you want to modify an address, follow these steps:
1. Select the address by clicking on the "Edit" button below the address.
2. Make the necessary changes and confirm. Your address will be automatically updated.

DELETE AN ADDRESS
If you want to delete an address, follow these steps:
1. Select the address by clicking on the "Delete" button below the address.
2. Confirm the deletion of your address by clicking on the "Confirm" button. Your address will be automatically deleted.

You have two options for adding a new shipping address.

ON YOUR "MY ACCOUNT" PAGE
To have your order delivered to an address other than your own, simply add an address in your "My Account" page, in the "My addresses" section. At the bottom of the page, click on the "Add a new address" button, fill in your information, and confirm.

WHEN PLACING AN ORDER
You can change your shipping address when you confirm your order. To do so, click on the "Add a new address" button.

1. You can be among the first to discover our new products, bestsellers, and limited editions.
2. You can enjoy our full range of products in all available sizes and shades.
3. Our website also offers you a selection of gift ideas to treat yourself or your loved ones.

By shopping on beauty.givenchy.sa, you can enjoy exclusive offers and access to products available solely online, such as La Collection Particulière and limited editions. You also have the opportunity to explore our product lines with samples available as of a certain purchase amount.

We offer complimentary delivery on all orders.

We value our customers' financial data security. This is why we use various methods to guarantee the security of all your payments.

We use SSL (Secure Socket Layer) technology to secure the transactions carried out on our website. This protocol encrypts your personal data, rendering it unexploitable.

We have also deployed 3-D Secure authentication, allowing us to verify your identity when making online purchases by credit card.

Creating an account on beauty.givenchy.sa allows you to be quickly identified during your online shopping.
It also lets you:
- Consult past orders.
- Track your orders.
- Exchange or return products.
- Update your contact information.
- Benefit from exclusive offers.
- Create a beauty profile that will allow you to customize your purchasing preferences (makeup, skincare, fragrance) as well as your beauty features (e.g. skin type).

To create your customer account, click on "My account" on the website header then "Create an account." Fill in the required information and validate.
A confirmation email will be sent to the address you provided when creating your account.

You can update or delete your account at any time via the "My account" tab.

UPDATE YOUR ACCOUNT
1. If you wish to update your contact information, go to the "Personal data" section of your "My account" space.
2. Make the modifications then click on "Save."

DELETE YOUR ACCOUNT
1. Go to "My account" and click on the "Delete my account" button.
2. Confirm the deletion of the account by clicking on the "Confirm" button.

If you have forgotten your password, follow these simple steps:
1. Reset your password by clicking on the "Forgot password" button on the login page.
2. Enter the email address linked to your account and click on the "Save" button.
3. You will receive an e-mail containing a link to reset your account. If you did not receive a link, please check your spam folder. Please note that the reset link is valid for 24 hours.

To change your password, follow these steps:
1. Go to "My account."
2. In the "Password" section, enter your current password as well as your new password. The new password must contain at least eight characters, one number, and one capital letter.
3. Click "Save" to set your new password.

To view your order history or check the status of your current orders, go to "My Account" and click on the "Order History" section.

SUBSCRIBE TO THE NEWSLETTER
- You can subscribe to the newsletter via the "Givenchy Newsletter" section, located on the website footer.

UNSUBSCRIBE FROM THE NEWSLETTER
To unsubscribe to the newsletter,
- Scroll down the homepage of our website, click on the "Unsubscribe from newsletter" link, and fill out the form.
- You can also unsubscribe by using the link found in the footer of the Givenchy Beauty emails: "To stop receiving e-mails from Givenchy, click here."

NEED HELP?
Contact our Customer Service via the Contact section on our website or by telephone 800 244 0102

Our stock levels are regularly updated on the site. If one of the products in our categories (makeup, skincare, fragrance) is unfortunately out of stock, this will be clearly indicated and you will be able to be notified when it is back in stock. To browse our product catalog, we invite you to use our navigation menus or the search engine by typing a product name or reference number.

There are two ways to find a product currently unavailable on the website.

BE NOTIFIED
To be notified when a product is back in stock, follow the steps below:
1. Go to the product page.
2. For a makeup product, choose the desired shade. For a skincare or fragrance item, select the desired size.
3. Click on the "Alert me when back in stock" button.
4. Fill in your email address and confirm to be notified when the product is back in stock.

CONTACT CUSTOMER SERVICE
Contact our Customer Service via the Contact section on our website or by telephone