Refund Policy

Return and Exchange Policy 

 

To return a product, please contact the Seller by sending an email to  contact.sa@lvmhfb.com or call 800 244 0102 so that the Seller can assist you with the return procedure. 

  

Below are the conditions: 

1. Keep original receipt.
2. Return can happen within 7 days of date of delivery
3. Exchanges or partial refunds are not allowed.
4. All items must be in their original conditions and packaging (outer & inner boxes).
5. In the interest of hygiene, any return of unsealed cosmetics or used products cannot be accepted.

6. All refunds, including for cash payments, will be processed via wire transfer only.

  

If the product purchased is part of a bundle offer, then the entire bundle (Accessories, FOCs, etc.) needs to be returned back with the product. 

 

Once the above conditions are satisfied and your items have been received by the Seller, they will be inspected, then approved. An email will be sent to confirm that the refund has been approved. 

 

If you have received a damaged product or wrong delivery, please call the Seller on 800 244 0102 or send us an email at contact.sa@lvmhfb.com within seven (7) days so that the Seller can assist you with the exchange or return process. 

Seller will cover all the shipping fees associated with the damaged or wrongly shipped items.

In case of a return, refund will be done through the Bank. Depending on your Bank, it may take an additional two (2) to ten (10) working days after crediting the amount for it to show in your account.